Can I customize my order notification preferences?
Outside of the website and toll-free number, is there any other way to communicate with Watchung Beverage Delivery?
Do you have an app to access the service?
How the Beverage Delivery Program Works
Receiving Your First Delivery
How often will beverages be delivered to me?
Can I have deliveries to more than one address?
What if I live in a secure building or gated community?
Do I have to be home to receive my beverage delivery?
Do I have to lift anything when my delivery arrives?
What do I do with my empty 3 and 5 gallon bottles?
Can I change the number of beverages I receive per delivery?
Adding, Skipping, or Suspending Deliveries
What kinds of products can I get delivered?
Are your bottles recyclable?
Managing Your Account
Changing Your Service
About our Water Dispensers
Do I need a water dispenser?
How will you bill me?
What are automatic payments?
What is your bottle deposit policy?
Are there any additional fees that I will need to pay?
About Watchung Beverage Delivery
Browse our full product offering here. Make sure to check out our selection of water coolers made with bottleless water filtration systems.
We invite you to explore our website and see for yourself how Watchung Beverage Delivery can make your life easier and healthier. If you are interested in learning more and would like to speak with one of our representatives about our home and office delivery services, please contact us toll-free at 1-800-624-0081.
Why should I drink spring water? How is it different from tap water?
How often do you test your products? What do you test for and how do you maintain water quality?
We lead the bottled water industry in testing and reporting on the quality of our products. We have made quality reports on the results of our testing publicly available for all of our brands since 2005.
We also employ a 10-step quality process to ensure the high quality of our spring waters. This process includes:
* Source selection and monitoring
* Source water receiving and monitoring
* Water storage and monitoring
* Ultraviolet light/ozone disinfection
* Bottling control
* Packaging control
* Clean-in-place line sanitation process
* Plant quality control and HACCP (Hazard Analysis Critical Control Point)
* Corporate quality assurance program
We employ similar multi-step quality processes to ensure the high quality of the distilled, drinking, and purified waters we sell.
How are your returnable bottles managed in the factories?
Our 3 and 5 gallon bottles are designed to be reusable. This decreases the use of raw materials and reduces waste. Each bottle goes through a vigorous and multi-barrier process that thoroughly inspects, cleans and sanitizes the bottles.
When our route delivery staff collects empty bottles in the field, they are screened visually. If there are obvious sources of contamination, suspect bottles are removed from the supply chain and destroyed. Bottles that pass this screening step are returned to the distribution branch and then transported back to the factory. At this point, each trailer of bottles is re-inspected and evaluated by trained staff. If any remaining bottles are deemed suspect, those bottles are destroyed. Once inside the factory, each and every bottle goes through a specialized, automated “sniff” machine that detects whether there is any presence of organic compounds such as gasoline or diesel. Any bottles that test positive for contamination are destroyed. Bottles that pass all of these examinations are washed with hot detergent, sanitized with disinfectant, rinsed, then filled with water and capped. Each of these processes is tested for efficacy throughout the day.
And hundreds of tests are performed each day inside the factory to safeguard the quality of our bottled water products. These include repeated tests on the water itself, tests on the contamination detection and cleaning equipment used in the bottling process, and inspections by our staff.